FAQs

Order & Delivery

How do I cancel or change my order?

Please contact us on hello@eclissetimepiece.com as soon as possible if you wish to cancel or change your order within 1 hour. Once we have received the package we will process with the cancellation or change of order. Please note if your order has been shipped and we are unable to cancel or change your order, you will be liable to ship the product back to us and purchase a separate order. 

Can I change my delivery address?

If you would like to change your delivery address please contact us on hello@eclissetimepiece.com as soon as possible. Possibly, within 1 hour. 

Once the order has been dispatched, no changes can be made and we are not liable if the package is delivered to the wrong address.  

When will I receive my order?

You should receive your order within 3-5 working days. For express delivery please wait 1-3 working days within the UK.

For international orders outside of the UK please wait 7-20 days to arrive. 

UK and international orders are shipped by Royal Mail Tracked & Sign service. 

When you have placed your order, you will shortly receive a confirmation email and any information regarding the order process.

Please note that our delivery options may vary due to other factors that are out of our or the courier's control. Kindly note we do not ship out packages on bank holidays.

My order has been charged for Custom Duty and Import Tax what do I do?

**Please note that any customs charges are to be paid by the customer on receipt. Eclissè Timepiece are not responsible for any Custom Duty or Import Tax. Unfortunately, these charges are out of Eclissè Timepiece's hands, and this may vary from country to country, so we are unable to advise what your charges may be. For more accurate information, we would suggest getting in touch with your local customs office before placing an order so you're not surprised if there are any unexpected delivery charges at your end.

I have not received my order yet?

If you have not yet received your package please track your order with the tracking number provided via email. Otherwise, please contact us on hello@eclissetimepiece.com. 

What do I do if I received the wrong product?

If you have received the wrong product, please contact us on hello@eclissetimepiece.com immediately. We will aim to have this resolved as soon as we can.

Please provide us with the following information:

  • Order number
  • A photo of the product
  • The name of the product you have received
  • The name of the product you did not receive 

Product Information

How do I adjust the strap?

Please follow the instructions on the diagram below.

 

How to set the time, date and day?

Please follow the instructions below to assist with changing the time, date and day.

Normal Crown Position

1st position     Quick operation- Date (counterclockwise)

2nd position    Time/Day setting (clockwise)

Setting the Day and Time (Hour, Minute and Second)

The hour, minute, second and day are set by the same operation

Setting The Day

  1. Pull the crown out to the 2nd position to stop the second at 0 (12 o'clock).
  2. Turn the hour/minute hands in a clockwise direction to set a day.
  3. In order set the day, you must advance the hour hand by 24 hours per day.

Note:

  • If the day is set by turning the crown counterclockwise, there is the possibility the date will not change over.
  • Do not set the day by turning the crown in counterclockwise direction.
  • The day changes somewhere between 0:00am and 5:30am or a little later.

Setting The Time

  1. After setting the day, set the hour and minute hands.
  2. Turn the hour/minute hands in a clockwise direction to set the time.
  3. To ensure time is set accurately, first turn the minute hand 5 minutes ahead of desired time and then turn back (in a counterclockwise) to the desire time.
  4. After setting the time, use a time signal to synchronise the watch by pushing the crown to normal position to start the second hand going.

Note:

  • Make sure you have correctly set AM/PM before setting the time.

Setting The Date

  1. Pull the crown out to 1st position. Turn the crown counterclockwise to set the date quickly. 

Note:

  • Do not set the date between the hours 9:00pm and 12:30am. The date may not change correctly the next day.

Are the watches waterproof?

Our watches are 5ATM water resistant, this mean it can take splashes of water. Please ensure you are not showering, swimming or diving with the watches on.

Are the jewellery waterproof?

Our jewellery can withstand exposure to moisture (water) however, we still advise to not wear your jewellery in water to maintain its shine. It’s important to note that all metal is susceptible to natural wear in which the jewellery will eventually oxidise. Please follow our jewellery care instructions to maintain its long lasting wear.